Cache of job #13887658

Job Title

Customer Services Team Member

Employer

Recruitment Bureau

Location

Louth, Meath

Description

All of our jobs are based in Louth/ Meath/ Cavan/ Monaghan/ North Dublin. Role: Customer Services Team Member. Responsibilities: Supporting team members and customer requirements as required. Take inbound sales calls in response to customer demands and responding to their queries. Make outbound calls to customers & clients to confirm/ query orders. Inputting collections and deliveries on systems. Dealing with inbound and outbound orders and managing returns. Ensure that Key Performance Indicators (KPI’s) are achieved in order to meet Service Level Agreements (SLA’s. Providing quotations for exceptional requirements. Tracking of deliveries. Build and maintain positive professional relationships with customers/ clients/ representatives. Processing returns – scanning and checking products received against the original request and reporting back to customer. Dealing with customer systems (SAP) and all administrative requirements for the accounts. Internal and external reporting. Essential Requirements. Technical Competencies: Systems Knowledge – SAP or similar. PC Skills - Good working knowledge of Excel. Behavioural Competencies. Good analytical skills with high attention to detail. Managing Processes & Systems. Interpersonal & Communication Skills. Customer Service Focus. Excellent pro-active problem solving mentality. Flexible attitude to working hours. Desirable Requirements. Experience working in a similar environment - stock management, stock counting, distribution or fulfilment. If you are interested in the above role, please email your CV to cv@recruitmentbureau.com quoting reference 4242. At The Recruitment Bureau, we respect your privacy. Your CV will not be forwarded to a client company without your consent. This job originally appeared on RecruitIreland.com.

Date Added

2171 days ago

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